The demands on your IT infrastructure to perform and maintain reliability are ever increasing. IT infrastructure requirements are more complex than ever, working environments are changing and your time is limited.
The ‘office’ of today can be at home, in the car, in another city, state, or internationally. Technology has truly improved productivity like never before. The need for timely IT support has never been more important. Computer Call Australia and our team of technical staff are ready and able to support your needs whenever or wherever you need us!
Computer Call Australia offers national support through our Emergency Support, Rapid Response, Tech Placement Project Management or Preventative Maintenance Support.
Emergency Support & Rapid Response
In order to respond to the needs of our customers when problems arise, our technical support team is ready to respond through three main avenues:
Phone Support – receive a rapid response through our Tech Phone support service with a technician available upon request. A technician will talk you through the solution you require to have you back up and running quickly.
Remote Support – receive a rapid response through our Tech Remote support service with a technician available upon request to dial in to your system. A technician will access your system remotely and resolve your issue to have you back up and going quickly.
Onsite Support. – receive a rapid response through our Tech Onsite support service with a technician available to attend onsite at your business premises to resolve your issue to have you back up and going quickly.
Computer Call provides both a response service and a proactive service. Our response service via the three methods is second to none. And a Rapid Response is guaranteed.
Our customers are our number one priority and when we are needed we ensure the needs of our customers are catered for promptly and cost effectively. That’s why we offer our customers a guaranteed 24hour onsite technical response.
For rate and charges for our Rapid Response services please contact Computer Call on 1800 004 077.
The placement of our technical team members within customer sites is a growing trend. Computer Call currently has placements with a range of companies from retailers and service companies to manufacturers. The need for flexible IT support staff where ad hoc support is not enough sees many customers wanting half and full day placements over a week month or yearly commitment.
For pre-arrangement monthly and yearly commitments Computer Call provides technical team members as required at agreed rates. This allows customers to have the ultimate flexibility in their IT support and means that they do not need to worry about employment issues. For further information on how your business could benefit from have Tech Placements please contact us on 1800 004 077.
If your next IT project is just too hard or too much trouble for you to manage yourself, why not have our Project Management Team help?
Leave it to our IT infrastructure experts to deliver an experience your operation demands. From simple network architecture in a small office, to connecting offices around the globe, Computer Call can help you create and reach your goals and manage the process along the way.
New server platforms, a Cloud Solution or the design and implementation of a Web site and corporate image makeover, Computer Call can help you through the process to achieve the results you want.
Our team can start by analysing your current system or area of concern, make recommendations on improvements, set out an implementation plan and then work with you to execute the plan to achieve the results you need.
If your next IT project has been sitting there untouched due to your lack of time, contact Computer Call and our management team to help.